With “in your home” pet sitting, a pet sitter comes to your house to care for your pet. This allows your pet to stay in their own, familiar environment. Your pet sitter will follow your detailed care instructions, ensuring changes to your pet’s routine are minimized.
Visits can include dog walks, feedings, litter box cleanings, play time, or even just quiet companionship. You simply let us know what you’d like your visits to be comprised of.
You select a 15, 30, 45 or 60 minute visit in any of our 5 time blocks (7am-9pm). We also offer a mid-day dog walk service (10am-3pm, Mon-Fri) for those with busy work schedules.
For vacation pet care, we can also bring in your mail, take out your trash, adjust your TV, alternate your lights and even water your plants.
Vacation pet care for dogs usually consists of 3 visits per day - Once in the Morning (7-9am), once in the Afternoon (1-3pm) or Late Afternoon (4-6pm), and once in the Evening (7-9pm) however we do have clients who are more comfortable with 4 visits per day. It really just depends on your needs.
Cats require visits once a day with our service but you can schedule more, if you'd like.
We do not provide every-other-day vacation service.
In order to provide proper care for your pet and your home, we require daily visits while you are away. Issues such as illness, blockages, behavioral problem, sanitation, broken pipes, etc. can be addressed immediately and action taken if we visit on a daily basis.
Our goal is to limit as much risk as possible, ensuring the highest levels of safety of your pets and your home. It is one we take seriously.
Zoo Sitters provides only elite pet care professionals trained to uphold our high standards. In our opinion, a one-man operation conducting business without a backup plan, might not be the safest option for your pets. If that one pet sitter is sick, in an accident, or has an emergency, who will care for your babies?
It is because of this that we ensure all of our clients always a primary pet sitter and at least, one back up sitter.
During your Client Meeting, we will meet with you to discuss your pet care needs, evaluate your pet and ask any questions that we may have. During this meeting you will meet with the owner of our company or one of our Field Managers, your primary pet sitter and hopefully your back up sitter as well, if we are able to coordinate all schedules.
If your primary pet sitter is not available for your appointment when you book, your back up sitter will be assigned to cover the visits.
If your primary pet sitter and back up sitter are both unavailable when you request dates from us, another of our qualified pet sitters may be able to cover your needs. We will always make you aware if a new back up sitter will be handling your visits. If you'd like to meet that sitter before your appointment begins, please let us know and we will make every effort to work it into their schedule.
You can be assured that anytime you book with us, a highly trained pet care professional from our team will be caring for your pets, and following the same set of instructions as your primary pet sitter. Every pet sitter on our staff conducts visits according to our Zoo Sitters Standards so that you don't ever experience a difference in level of service.
While you can certainly update your contract and even leave a note online for your sitter through our App right from your Smartphone or iPad, if you have a last minute change and are not able to do so, we ask that you call and leave your instructions on our office voicemail.
Do not leave a note at your home as we cannot follow it.
Notes left at the house can result in a fee of $30 being assessed to your account and potentially a termination of your contract with us.
We are able to give most pills and liquid medications to most pets provided your pet is agreeable. If your pet is difficult to medicate, they may not be a good fit for our services.
We do not charge an additional fee for administering medications and we do not give needle-administered medications
It shouldn't be a problem however our policy to always ensure the highest safety for your pet. With this in mind, if your dog pulls excessively or lunges, we reserve the right to utilize a different collar from what you normally use. This could be a martingale, gentle leader, Halti, slip lead, EZ walker harness, or Sprenger training collar, depending on the situation.
Our sitters are trained on the proper use of all collars. This will be at the discretion of your sitter and will ensure we have control over your pet at all times, allowing us to avoid any problems that could arise.
Safety is our number one priority and we want to ensure there are never issues on our watch.
We highly recommend the use of a lock box so that you don't even have to provide us with keys! This is our preferred method of key management.
Lock boxes can be a great alternative to supplying keys and run about $20 on Amazon or at any local hardware store. You then just attach it to a door knob and supply us with the code.
Please note that with the removable lock box option, we may not be able to conduct any emergency pet sits for you unless the lock box is always present. If this is a concern, there are also lock box options that can be permanently mounted outside, in a garage, outdoor shower, shed, etc.
If you decide to use a lock box, we still recommend that you place two keys inside the box just in case a sitter accidentally locks a key inside your home.
If you choose not to use a lock box, we require THREE sets of keys from you unless you leave your home unlocked.
Keys will be picked up free of charge at your Client Meeting. If you do not have keys ready for us at your Client Meeting, we can provide you with mailing instructions.
Keys are coded with a Zoo Sitters internal code - no client names or address'.
For the safety of your pets, your home, and our staff, we do not lock keys inside your home or place them outside.
Please note that we DO NOT RETURN KEYS. Should you wish to cancel your account with us, we will destroy your keys. Clients who are not comfortable with this are encouraged to use a lock box. It's a great option!
To ensure the safety of your home and our sitters, we do not allow for keys to be left outside at your home. They would need to be secured in a lock box.
We will also not lock keys inside your house when visits are complete.
Your primary and back up sitter each retain a set of your keys.
As an emergency backup, we keep one set of keys in our office. This ensures, in case your sitters gets held up with a sick pet, are in an accident, have an emergency, or simply aren't available, we can supply another backup sitter with your key to ensure your pets are not negatively impacted in anyway.
Our insurance company also recommends that we have multiple sets of keys to avoid locksmith fees in case we accidentally lock your keys inside your home. If you only supply us with one set of keys, we will make additional copies for you for an additional fee.
Avoid giving us keys all together by using a lock box!
Absolutely! Tips are always appreciated. They help keep only the best pet sitters on our staff. Generally, pet sitters are tipped like any other service industry such as hair dressers, servers, cleaning staff, etc. Typically this ranges from 10-20% of the total bill.
Sitters prefer cash which can simply be left at your home during scheduled visits. At your Client Meeting, we will provide you with one of our reusable tip folders that designate the tip is for your Zoo Sitter.
You never have to break up tips between your sitters however. If multiple sitters work on your appointment, your tip will be divided up accordingly by our office.
Additionally, you can add a tip to your credit card when you pay your invoice. Please be aware that sitters are not made aware of credit card tips until after appointments are finished.