With “in your home” pet sitting, a pet sitter comes to your house to care for your pet. This allows your pet to stay in their own, familiar environment. Your pet sitter will follow your detailed care instructions, ensuring changes to your pet’s routine are minimized.
Visits can include dog walks, feedings, litter box cleanings, play time, or even just quiet companionship. You simply let us know what you’d like your visits to be comprised of.
You select a 15, 30, 45 or 60 minute visit in any of our 5 time blocks (7am-9pm). We also offer a mid-day dog walk service (10am-3pm, Mon-Fri) for those with busy work schedules.
We can also bring in your mail, take out your trash, adjust your TV, alternate your lights and even water your plants.
We do not provide every-other-day vacation service.
In order to provide proper care for your pet and your home, we require daily visits while you are away. Issues such as illness, blockages, behavioral problem, sanitation, broken pipes, etc. can be addressed immediately and action taken if we visit on a daily basis.
Our goal is to limit as much risk as possible, ensuring the highest levels of safety of your pets and your home. It is one we take seriously.
Zoo Sitters provides only elite pet care professionals trained to uphold our high standards. In our opinion, a one-man operation conducting business without a backup plan, might not be the safest option for your pets. If that one pet sitter is sick, in an accident, or has an emergency, who will care for your babies?
It is because of this that we ensure all of our clients always a primary pet sitter and at least, one back up sitter.
During your Client Meeting, we will meet with you to discuss your pet care needs, evaluate your pet and ask any questions that we may have. During this meeting you will meet with the owner of our company or one of our Field Managers, your primary pet sitter and hopefully your back up sitter as well, if we are able to coordinate all schedules.
If your primary pet sitter is not available for your appointment when you book, your back up sitter will be assigned to cover the visits.
If your primary pet sitter and back up sitter are both unavailable when you request dates from us, another of our qualified pet sitters may be able to cover your needs. We will always make you aware if a new back up sitter will be handling your visits. If you'd like to meet that sitter before your appointment begins, please let us know and we will make every effort to work it into their schedule.
You can be assured that anytime you book with us, a highly trained pet care professional from our team will be caring for your pets, and following the same set of instructions as your primary pet sitter. Every pet sitter on our staff conducts visits according to our Zoo Sitters Standards so that you don't ever experience a difference in level of service.
While you can certainly update your contract and even leave a note online for your sitter through our App right from your Smartphone or iPad, if you have a last minute change and are not able to do so, you can call and leave your instructions on our office voicemail.
Please do not leave a note at your home as we cannot follow it.
We are able to give most pills and liquid medications to most pets provided your pet is agreeable. If your pet is difficult to medicate or hides during visits, they may not be a good fit for our services and medications cannot be guaranteed.
We do not charge an additional fee for administering medications and we do not give needle-administered medications
Our policy to always ensure the highest safety for your pet. With this in mind, if your dog pulls excessively or lunges, we reserve the right to utilize a different collar from what you normally use. This could be a martingale, gentle leader, Halti, slip lead, EZ walker harness, or Sprenger training collar, depending on the situation.
Our sitters are trained on the proper use of all collars. This will be at the discretion of your sitter and will ensure we have control over your pet at all times, allowing us to avoid any problems that could arise.
Safety is our number one priority and we want to ensure there are never issues on our watch. If your dog doesn't walk well, we can always keep him or her close to home.
We require the use of a lock box so that your keys remain with you! Lock boxes run about $20 on Amazon or at any local hardware store. You then just attach it to a door knob or fence and supply us only with the code. We have some great links to lock boxes that we recommend on Amazon that we will supply to you once you're ready to move forward with your Client Meeting.
To ensure the safety of your home and our sitters, we do not allow for keys to be left outside at your home. They would need to be secured in a lock box.
Absolutely! Tips are always appreciated. They help keep only the best pet sitters on our staff. Generally, pet sitters are tipped like any other service industry such as hair dressers, servers, cleaning staff, etc. Typically this ranges from 10-20% of the total bill.
Sitters prefer cash which can simply be left at your home during scheduled visits. At your Client Meeting, we will provide you with one of our reusable tip folders that designate the tip is for your Zoo Sitter.
You never have to break up tips between your sitters however. If multiple sitters work on your appointment, your tip will be divided up accordingly by our office.
Additionally, you can add a tip to your credit card when you pay your invoice. Please be aware that sitters are not made aware of credit card tips until after appointments are finished.